BACKGROUND:
This website (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Definitions and Interpretation
1.1 In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

  • “Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
  • “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);
    “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and
  • “We/Us/Our” a limited company registered in England.

 

2. Information About Us

2.1           Our Site is owned and operated by Us.

2.2           Our Data Protection Officer is Angie Manning and can be contacted by email, by telephone , or by post.

2.3           We are regulated by the Information Commissioner’s Office.

 

3. How Does Our Site Use Cookies?

3.1           Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

3.2           By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for to provide information, offers and services that may be of interest to you. For more details, please refer to section 4 below.

3.3           All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.3.1      Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

3.3.2      Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

3.3.3      Functionality Cookies
Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

3.3.4      Targeting Cookies
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.

3.3.5      Third Party Cookies
Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

3.3.6      Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

3.3.7      Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

3.4 .     Cookies on Our Site are not permanent and will expire as indicated in the table below.

3.5        For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Notice.

3.6 .      For more specific details of the Cookies that We use, please refer to the table below.

 

4. What Cookies Does Our Site Use?
4.1 The following first party Cookies may be placed on your computer or device:

Name of Cookie Purpose & Type Strictly Necessary
N/A

4.3 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies if you configure your web browser not to accept them. Whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

4.4 The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

4.5 The analytics service(s) used by Our Site use(s) the following analytics Cookies:

Name of Cookie Purpose & Type Provider Strictly Necessary

    • _ga is used to distinguish users and has an expiration of 2-years Google Analytics Yes
    • _gid is used to distinguish users and has an expiration of 24-hours Google Analytics Yes
    • _gat is used to throttle requests and has an expiration of 10-minutes Google Analytics Yes

 

5. Consent and Control
5.1 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

5.2   The links below provide instructions on how to control Cookies in all mainstream browsers:

5.2.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

5.2.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

5.2.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

5.2.4 Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

5.2.5 Safari (iOS): https://support.apple.com/en-gb/HT201265

5.2.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

5.2.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

 

6. Changes to this Cookie Policy
6.1 We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

 

7. Further Information
7.1 If you would like to know more about how We use Cookies, please contact Us.

7.2 For more information about privacy, data protection and our terms and conditions, please visit the following:

7.2.1 Privacy Notice: View here

7.2.2 Terms and Conditions: View here

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Testimonials

"I was given Angie Manning’s number to contact as I was desperate and didn’t know where to turn. I was in the middle of divorce proceedings and needed help to get a financial order. This was an extremely stressful situation as I had been left homeless with no income. I tried to apply for legal aid, but the process was so complicated and I had no money to go through further legal channels. When I met Angie I had no clue where to start, let alone how to process applications or statements. Without her help, strength and support both professionally and emotionally I would not have survived this process and I will be eternally grateful.”

"My life is about to move into another stage thanks to Angie from What’s Your Problem? Angie has been working to set me free from a very stressful situation for over 3 years. At times I thought I’d never get through it all but Angie has always been on the end of the phone, text or email when life was at its worst. Her professionalism and direct train of thought cleared the path to make way to our goal. I wouldn’t have got through this without Angie and What’s Your Problem?, I will always be in her debt and I can’t recommend her and her work enough.”

“Wow is my first word of this review, I could go on and on and write pages of wonderful positive things I have learnt and experienced working with Kirsty. But to keep it short I am amazed at how I feel how I have new techniques to use to help assist me in my future. Kirsty knows her stuff and I have gained more in the months I have been with Kirsty than the years of other therapies I have done in the past. No luck needed for Kirsty as she is truly an amazingly gifted woman.”

“The service Angie offered was invaluable to me when seeking a divorce. I couldn’t afford expensive solicitors fees therefore the service she provided was ideal. Angie was always very professional & dealt with any issues promptly & efficiently. I would certainly recommend her services to others.
Thanks once again Angie, couldn’t have done it without you!”
Ms P

"I was really happy with the professional service I received it was exactly as described and very efficient.”
Mrs R

"The agency I was renting my hospital accommodation through were directly taking council tax out of my wages even though as a Nurse I was exempt from paying it. I provided evidence and they stopped taking the money out of my wages yet they refused to reimburse the 18 months I had already paid. I spoke to Angie who wrote them a letter and then called them and they've refunded all my back dated money. Nice little extra to put towards my new car!”
Mrs E

"Angie helped me to write an official letter regarding land we own. She did so professionally and non confrontational that it got us the result we wished for. Angie is a great lady and a If she can help, she will.”
Mrs R

“Thanks to Angie at What’s your Problem?, she helped me through a very difficult time for me and my family. She’s very approachable, friendly and extremely helpful. I would recommend this service to anyone. Thank you.”

“The robust Community Interest Company which was created to protect local and wider society members at their most vulnerable times. They protect your interest with all their might and you will soon feel as if they were part of your family. It is like using very down to earth knowledgeable lawyers that don’t cost you an arm and a leg and just as good if not better. They also may give you a ring to make sure you are ok when you are having hard times, even if it is a Christmas Day – because they really care.This was from my own experience. Angie played such part in my life that I will never forget her and what she has done for me. It’s shame I can only give them 5 stars as I would give them all stars in the sky.”

“In September of last year I was faced with solicitors letters and court proceedings from my sons father to whom I had separated from. My low-income was stopping me from getting the help I needed. I contacted Angie Manning, her non judgmental support and caring attitude put me at ease straight away. I was happy to receive her support and guidance. She and her team have helped me considerably through-out the last 9 months. The advice and her understanding have been second to none, she and her team went to great lengths to support me and my family in what I can only call an extremely stressful time. She has brought the joy and positive future back to my son and I and hope she will continue to help many families and situations in the future. I feel very honoured to have received the services from ‘whatsyourproblemtorbay’ and it’s reassuring they will continue to help vulnerable people in times of need.”

“The way a court works and the all the paperwork was completely alien to me and when it is necessary to learn all of this for the most important reason, my children’s future, I was a complete fish out of water and very panicked- I really had no idea how to prepare bundles and how to get my points and feelings and worries across in a court environment. Angie was amazing she helped me with everything, she organised me , and all my paper work and she was there in person many times to support me in court and when she was there she really helped me to feel more at ease in a really frightening and stressful situation. Not only has Angie helped me in so many practical ways she helped to change the future for my children. She has enhanced their little lives by giving their mother the tools to get all the right and important facts across to the court. Myself and my family will be forever grateful to her for all the time she has put into helping us so successfully. Mrs H

“Ms Manning is a professional experienced legal advocate; assisting and supporting me through some very difficult times. Her attention to detail, patience and communication is faultless. My personal situation has been challenging and Ms Manning has successfully represented me, submitted documents to authorities, and followed through on promises made with successful outcomes. She represents the ‘little people’ who need help and is a legal angel. I was lost in a litigious fog not knowing which way to turn. Ms Manning has, in a very short time frame, given concise and experienced counsel and the fog has lifted. I would recommend her services to anyone who needs legal support and counsel. Mrs M

A chance meeting introduced us to Angie Manning who had recently set up her new business offering affordable legal support. This encounter has proved invaluable as it came at a time when the defendant in the case I was taking through the small claims procedure had the finances to enroll a solicitor. Angie’s legal experience brings re-assurance and her friendly manner puts you at ease. She makes you feel valued and that makes a difference. I would recommend Angie without hesitation. Mrs D

I am so thankful for all the help you have provided and given me over the past just under 2 years. The work you do and the help you give people is just incredible. Thank you again so much, I will forever be grateful. Ms P

"I learned of What's Your Problem by word of mouth. I was lost in unknown territory after family mediation came to an end without reaching any agreements with my ex-wife. I was extremely nervous about starting court proceedings to get time with my children. Angie immediately put me at ease with an initial friendly chat about my situation and then helped me to make some key early decisions about how I wanted to move forwards. Angie was able to explain options that I was previously unaware of including appointing a 'direct access' barrister. Angie accompanied me to my first hearing and kept me going, helping me to stay focused when my anxiety levels were very high. My case was difficult to resolve and took several hearings including going through the covid lockdown period. Having Angie on the other end of the phone was invaluable to me during that difficult and lonely time. I'm very pleased to be able to say that the end result was that I was able to get precisely the arrangement I was hoping for at court. Now, two years on I can look back and see how the support I received from What's Your Problem was exactly what I needed and I cannot recommend the service highly enough."

I wanted to take this opportunity to thank you and your team for all the help and support you have given me. 
 
Without your help, support, patience and guidance I would never have been able to complete my paperwork. 
 
As you were aware I suffer many challenges and illnesses. You always made sure to fit me in when I was able to attend. Made sure I felt safe and comfortable. You went above and beyond to assist me and for this, I will be forever grateful and so appreciative. 
 
The work you do for so many people like myself is such a blessing and I'm so very glad that I was referred to you and that you do what you do. 
 
I thank you.

Nooo, thank you for giving me your precious time this afternoon. I can't thank you enough Richard.

I simply couldn't have filled a single page of that form in without you talking thru the questions and me talking thru what I felt before me writing it all down.

You are a priceless man, and I feel blessed to have you guide me thru this process to the end.

My kindest sincere thanks Richard.

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